1 Data Controller
vetpk ("the Company," "we," "us," or "our") is the data controller responsible for the personal information you provide when using the vetpk Platform. As data controller, vetpk determines the purposes for which and the means by which your personal data is processed.
vetpk operates the online gaming platform accessible at vetpk.net and is committed to handling all personal data entrusted to us with the highest standards of care, security, and respect for your privacy rights. This policy governs personal data collected through the vetpk website, any associated mobile interfaces, and all communications between vetpk and its registered players.
For all privacy-related enquiries, including the exercise of your data subject rights, you may contact vetpk's data protection team at [email protected]. We acknowledge privacy enquiries within 48 hours during operating hours (8 AM – 12 AM PHT).
2 Data We Collect
vetpk collects personal data from you through several channels: directly when you register and use our services, automatically through your interaction with the Platform, and from third parties where legally permitted. The categories of personal data we collect are described below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Provided by you during registration and KYC |
| Contact Data | Email address, mobile number, residential address | Provided by you during registration |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Provided by you during payment setup and verified via payment providers |
| Account Data | Username, account balance, bonus history, deposit and withdrawal records | Generated through your use of the Platform |
| Gaming Data | Game history, bet amounts, win/loss records, session durations | Automatically generated through gameplay |
| Technical Data | IP address, browser type and version, device identifiers, operating system | Automatically collected via cookies and server logs |
| Usage Data | Pages visited, links clicked, time spent on Platform, search queries | Automatically collected via analytics tools |
| Communications Data | Support chat transcripts, emails, feedback submissions | Provided by you through support interactions |
| Verification Data | Copies of government-issued IDs, selfie verification images, utility bills | Provided by you during KYC verification |
3 How We Use Your Data
vetpk processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:
- Account Registration & Management: To create, maintain, and administer your vetpk player account, including verifying your identity and eligibility to use the Platform;
- Service Delivery: To provide access to vetpk's games, promotions, and features, and to process your deposits, wagers, and withdrawal requests in Philippine Peso;
- KYC & AML Compliance: To perform Know Your Customer verification and comply with the Anti-Money Laundering Act (AMLA) and related regulations, including filing reports with the Anti-Money Laundering Council (AMLC) where legally required;
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, abuse of bonuses, multi-accounting, and other prohibited conduct on the Platform;
- Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests;
- Customer Support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance purposes;
- Marketing & Promotions: To send you relevant offers, bonus notifications, and promotional communications where you have consented to receive them. You may withdraw this consent at any time;
- Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the vetpk Platform;
- Legal Obligations: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from government authorities.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, vetpk relies on the following legal bases for processing your personal data:
- Contractual Necessity: Processing required to fulfil our obligations to you under the vetpk Terms & Conditions, including account management, payments, and service delivery;
- Legal Obligation: Processing necessary for compliance with applicable Philippine laws, including AMLA, gaming regulations, and tax reporting requirements;
- Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our interests do not override your fundamental privacy rights;
- Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5 Sharing Your Personal Data
vetpk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
- Payment Processors: We share financial data with payment service providers such as GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and USDT processors solely for the purpose of processing your deposits and withdrawals;
- KYC & Identity Verification Partners: We use third-party KYC platforms to verify your identity documents. These partners are contractually bound to process your data only for verification purposes;
- Game Providers: Some game software providers may receive anonymised or pseudonymised session data for technical support and game performance monitoring purposes;
- Regulatory & Law Enforcement Authorities: We are legally obligated to disclose personal data to the Anti-Money Laundering Council (AMLC), Philippine law enforcement agencies, and other government bodies upon receipt of a valid legal request or court order;
- Analytics & Technology Providers: We use trusted technology partners for platform analytics, fraud detection, and customer support tooling. These partners process data on our behalf under strict data processing agreements;
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
All third parties with whom vetpk shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with vetpk's instructions and applicable law.
6 Data Retention
vetpk retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AMLA and gaming regulatory requirements |
| Financial Transaction Records | 10 years from transaction date | AMLA Section 9 record-keeping obligation |
| KYC Documents | Duration of account plus 5 years after closure | AMLA and KYC regulatory requirements |
| Gaming & Bet History | 5 years from date of activity | Dispute resolution and regulatory compliance |
| Support Communications | 3 years from last interaction | Legitimate interests — dispute resolution |
| Marketing Consent Records | Until consent is withdrawn plus 3 years | Legal obligation to evidence consent |
| Technical & Usage Logs | 13 months from collection | Fraud prevention and platform security |
Upon expiry of the applicable retention period, vetpk will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.
7 Security Measures
vetpk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the vetpk Platform;
- AES-256 encryption for personal data stored in vetpk's databases;
- Multi-factor authentication options for player account access;
- Role-based access controls ensuring that only authorised vetpk personnel can access player personal data, strictly on a need-to-know basis;
- Regular penetration testing and vulnerability assessments conducted by independent third-party security firms;
- 24/7 automated intrusion detection and monitoring systems;
- Formal data breach response procedures, including notification protocols in accordance with the National Privacy Commission (NPC) requirements.
While vetpk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your vetpk account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
8 Cookies & Tracking Technologies
vetpk uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent activity. The types of cookies we use are as follows:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without significantly impairing Platform functionality;
- Functional Cookies: Used to remember your preferences such as language settings, game lobby filters, and account display options;
- Analytical Cookies: Used to collect anonymised data about how users interact with the Platform, enabling vetpk to improve performance and user experience. These are only placed with your consent;
- Security & Fraud Detection Cookies: Used to identify unusual access patterns, detect bot activity, and prevent unauthorised account access.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vetpk Platform. For detailed information on the specific cookies in use, please refer to our Cookie Notice, accessible via your account settings.
9 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vetpk. You may exercise any of these rights by contacting us at [email protected]. vetpk will respond to verified requests within thirty (30) days.
Right to Access
Request a copy of the personal data vetpk holds about you, including information on how it is being processed and with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on vetpk's legitimate interests.
Right to Data Portability
Request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe vetpk has processed your personal data unlawfully.
To protect your privacy and security, vetpk may require you to verify your identity before fulfilling a data subject request. We reserve the right to decline requests that are manifestly unfounded, excessive, or where fulfilling the request would conflict with our legal obligations.
10 Minors & Age Restriction
If vetpk becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account. Any funds held in such an account will be returned to the originating payment method following verification.
If you are a parent or guardian and believe that a minor has registered on the vetpk Platform, please contact us immediately at [email protected]. We treat such reports with the highest priority and will investigate promptly.
11 Cross-Border Data Transfers
As an online gaming platform serving players across the Philippines, vetpk may process and store your personal data on servers located outside the Philippines, including in jurisdictions where vetpk's technology infrastructure or third-party service providers are based.
Where personal data is transferred outside the Philippines, vetpk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. Such safeguards may include:
- Standard contractual clauses approved by the National Privacy Commission;
- Transfers to countries recognised as having an adequate level of data protection;
- Binding corporate rules where applicable within a group of companies;
- Your explicit consent to the transfer where no other safeguard is available.
For further information about the specific safeguards applied to cross-border data transfers involving your personal data, please contact us at [email protected].
12 Third-Party Services & Links
The vetpk Platform may reference or integrate with third-party services, including payment processors and game software providers. These third parties operate their own privacy policies, and vetpk is not responsible for the privacy practices of external services.
When you interact with a third-party service integrated into the vetpk Platform — such as completing a GCash or Maya transaction — you may be subject to that provider's terms and privacy policy in addition to this policy. vetpk encourages you to review the privacy policies of any third-party services you interact with.
vetpk does not control, endorse, or assume responsibility for the content or privacy practices of any third-party services. Your use of such services is at your own risk and subject to those services' own terms.
13 Changes to This Policy
vetpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes to this policy, we will notify registered players via email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this document. Your continued use of the vetpk Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure as described in our Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically to stay informed about how vetpk protects your personal data.
14 Contact & Data Protection
If you have any questions, concerns, or requests regarding this Privacy Policy or the way vetpk processes your personal data, please contact our data protection team using the details below. We are committed to addressing all privacy enquiries transparently and promptly.
Email: [email protected]
Response time: Within 2 business hours for urgent matters; 48 hours for general enquiries (8 AM – 12 AM PHT, 7 days a week)
Live Chat: Available 24/7 via the vetpk Platform
If you are not satisfied with vetpk's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the competent supervisory authority for data protection matters in the Republic of the Philippines.
vetpk takes all privacy complaints seriously and will investigate each matter thoroughly. We aim to resolve all privacy concerns to your satisfaction wherever legally and operationally possible.